We all experience computer trouble from time to time. Some issues are merely annoying, while others are warnings of a much more serious problem. Taking some simple troubleshooting steps can help determine if your system needs expert attention.
Error messages often happen after installing new software, or upgrading an older version of a program. Take note of any error messages you see, writing them down, if possible. Think about what you might have installed recently. Were you notified about Windows updates? New versions of your antivirus program, Adobe Reader? Java? Flash? Jot this down, too.
If you did just install an update, and the error is mentioning the updated program, you may be able to uninstall it using the Control Panel. In Windows 7 and Vista, this function is available under Programs and Features. In XP, you’ll find it in Add/Remove Programs.
Here are some other troubleshooting tips:
Try rebooting your system. Shut the computer off, then start it up again. Sometimes, this simple step will solve minor glitches.
If you get an error message when you try to install software, or a program won’t launch, check to make sure that your computer meets the program requirements. You may not have enough RAM, the correct operating system or service pack, or you might need to add a video card. It’s usually a good idea to exceed the minimum requirements for software, to make sure that the program will run properly.
Close applications that are running, but you aren’t using. If there are a bunch of icons in the system tray (on the bottom right-hand corner of your screen), you have a lot of programs running in the background. Shut them off, and stop them from running when you turn on your computer. This can free up resources for your computer, so you have fewer issues.
Uninstall programs that you don’t use. Also, clean out your temporary files. Your hard drive can fill up if you don’t pay attention, especially if you have a computer that’s a few years old. If your hard drive is nearly full, you may have problems running certain programs, and performing some system tasks.
Update and run your antivirus and antispyware programs. New threats emerge every day, so it’s important to make sure you’re using the most updated security software possible. The antivirus program that came installed on your computer six years ago won’t do you much good against today’s malware!
Make sure you’re running only ONE antivirus program. If you have two or more, you are going to have problems. Programs like Norton, McAfee, Microsoft’s Security Essentials, AVG and Avast don’t like to share. If you do have more than one antivirus, uninstall one of them, and your problems may go away.
If you’ve tried everything you know how to do, then it’s time to call the experts. Bring your computer in to Mr. PC Computer Sales & Services, or give us a call at 671-6772, and we will figure out what’s going on. Many problems can be solved remotely!
Defraggler (www.piriform.com/defraggler)
This handy little program is a vast improvement over the Windows utility. It’s easy to install, easy to use, and it’s free. With Defraggler, you can defragment your whole drive, or just a certain directory. It has a “quick defrag” feature, and also allows you to schedule a disk defrag. Find out more, and get it here.
